At Black Diamond Iron Doors, all of our wrought iron doors come pre-hung so that installation can be simple. All glass and accessories including hinges, threshold, window knob, roller catch, t-astragal, mounting tabs, etc. come already installed on the door slab!
The hardest part about installing iron doors is the weight of the door and that the frame must be perfectly level in order to avoid issues with alignment.
Our doors can be installed in 2-4 hours and many of our customers choose to install the doors themselves. However, we do recommend getting an installer with experience with iron door installations!
We ship the door slab and jamb separately so that shipping & delivery is much easier. Your package will include a door slab that is protected by an individual wooden crate, cardboard, bubble wrap, corrugated paper, and plastic wrap.
When opening the crate, carefully remove the wooden crossbeams and then the cardboard. Carefully cut through the bubble wrap to remove the door. Tell the installer to be careful when using a box cutter, knife, or razor blade so they do not scratch the finish or glass on the door slab. It is best to cut at the side and to lift the packaging up when cutting to avoid accidently cutting into the door.
For operable glass doors - We recommend removing the glass from the door slab by unscrewing the glass window knobs and lifting up in order to reduce the weight of the door to installation.
Next, the frame will come packaged in cardboard and bubble wrap. Make sure to carefully cut the cardboard and bubble wrap on the outside of the jamb to avoid accidently cutting into the finish. If the installer cuts into the finish and makes a scratch, we provide touch-up paint for this reason.
Once the jamb/frame is opened: Check to make sure there are copper washers on all 4 hinges. If there is not, please contact us for a replacement.
Once the frame and door slabs are unwrapped with the glass removed, we can begin the installation process.
Verify that the rough opening is at least ½-1” wider on all sides of the outside of the jamb. Rough Opening must be 1/2-1" larger than door size ordered.
Make sure the frame surrounding the door is solid and free of movement. If the walls surrounding the door are not properly secured, this could allow for unwanted movement of the door after it is installed. This could result in damage of the door unit or the door not shutting properly.
Check the height of the finished floor in relation to where the sweep on the door slab will be. It may be necessary to raise the area under where the threshold of the door will rest. Keep in mind any rugs or floor coverings the customer is considering placing at the interior entrance area of the door and allow for clearance of the door slab and the sweep.
Place the door jamb, or frame, in the opening. Make sure the threshold portion of the frame is resting completely flat on the subfloor and that no debris is under the jamb. Check to make sure the jamb is level. Sometimes, the jamb may need to move closer to one side of the opening or another in order to be level.
IMPORTANT: The jamb must be 100% level or the doors will not align properly.
Sometimes, if the ground is unlevel, wood shims may be needed to make sure the jamb is perfectly set in order for the doors to align & shut properly.
After making sure the jamb is plumb, mark on the studs or sheetrock where the mounting tabs are and the bolt holes of the tabs. It may be necessary to remove the sheetrock behind the tabs so the bolts do not hinder the ability to install casing on the inside after the door is installed.
You may want to consider pre-drilling pilot holes for the bolts to keep the studs from splitting, which would weaken the integrity of the installation. Now you are ready to secure the jamb into the r/o with the bolts through the mounting flange into the studs.
IMPORTANT: ONLY SECURE THE TOP BOLT TO THE MOUNTING TAB BEFORE INSTALLING THE DOOR SLABS!!!
This is very important so the frame can have some movement to fix any issues if the door slabs are not aligned, there are gaps between the frame and door, or if the door slab is hitting the frame when opening/closing.
For Operable Glass Doors - remove the glass panels from the door slabs to reduce weight by turning the window knobs and lifting up on the glass panels.
Now you are ready to hang the first door slab. Hang the nonactive or stationary door first. This door will slightly weigh more than the active door so it is best to put on first for alignment. The door slabs will be hung by aligning the door slab hinge and the jamb hinge.
IMPORTANT: For a smooth hang, hang the door slab perpendicular or over a 90 degree angle to the jamb as if the door is fully opened.
If the stationary door shuts correctly, lock the door in place using the flush bolts. If the stationary door does not shut correctly, check the alignment of the jamb. The jamb may to need to move slightly in order for the door to shut correctly.
Once the stationary door shuts correctly and is in a closed position, hang the active door. Again, hang the door perpendicular to the jamb in a fully open position for a smooth process. Check to see if this door shut correctly. If this door is not aligned correctly, slightly moving the jamb will cause the door to align correctly.
IMPORTANT: You may need to slightly move the frame from side to side in order to align the door slabs or if any gaps occur on the top or bottom of the door and frame.
Placing the slab on the hinges is best done with two or three installers. Pay close attention to where you handle the door, especially if you are holding the door by its scroll work. The scroll work could become bent or damaged if pressure is applied in the wrong fashion. Also, you may consider placing small pieces of cardboard around the area of the hinges to prevent unwanted scratches.
Once the door can open and close freely, bolt the left & right mounting tabs to ensure the door will not move over time and become misaligned.
For operable glass doors - add the glass panels to the hung door slabs.
IMPORTANT: Double Doors - Do NOT cut the excess middle weather-stripping on the top & bottom of the door astragal! This could cause an air gap between the astragal and the door.
If your active door is slightly hard to close, don't worry. This is because the astragal weather-stripping is brand new and will be stiff for a few months.
Sometimes the flush bolt pin on the top & bottom of the door may need to be adjusted longer or shorter. Flush bolts pins are adjustable.
1. Open the non-active door and lock both flushbolts so the flushbolt pin is sticking out.
2. Twist the flushbolt pin clockwise or counter-clockwise depending on if you need to shorten or lengthen the pin.
Note: For the bottom flushbolt pin, you may need to slightly remove the door sweep and use a plier wrench since it can be hard to reach so close to the ground.
Aligning a pre-hung steel door can be tricky & time consuming but worth the extra effort to ensure the door closes properly.
If your door slabs are hitting each other, the steel frame/jamb, or are not even on the top, the frame will need to be readjusted.
Remove door slabs and installation bolts on each side and only mount 1 bolt on the top mounting tab. This will allow you to move the frame in either direction.
You may need to hang the doors multiple times to ensure they are aligned properly.
We recommend getting an installer experienced with iron door installations!
All that is left is to install the door’s handle(s) and you are ready to enjoy your iron door from Black Diamond Iron Doors.
IMPORTANT: You may need to drill holes into the door to attach certain handles or 3rd party accessories.
When shutting the door for the first time once handles and locks are installed. It may be difficult to lock because the weatherstripping is still very new and stiff. Once the door is locked for a few weeks, the door will be easier to close.
IMPORTANT: The strike plates may be different as not all hardware brand strike plates will fit perfectly. Additionally, the strike plates may need to be adjusted with a hand file or Dremel for easier close.
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At Black Diamond Iron Doors, customer satisfaction is our number one priority. We strive to provide our clients with superior service, quality, and communication. In order to ensure a clear agreement and understanding of the Black Diamond Iron Doors terms and conditions, please review the following content prior to placing an order through our website. Access and uses of this website are subject to all applicable laws, along with the terms listed below:
WARRANTY / DISCLAIMER
Liability Limitation - Our express limited warranty sets forth our maximum liability for our products. No one is authorized to modify or expand this express limited warranty. The absolute limit of our liability is the product purchase price from Black Diamond Iron Doors. We shall not be liable for special, indirect, consequential, incidental, or punitive damages of any kind and all such claims are waived to the fullest extent permitted by applicable law. Your sole or exclusive remedy with respect to any and all losses and damages resulting from any cause whatsoever as specified herein.
Cold Weather – Iron doors are made of steel and are subject to possible thermal transfer, which could result in condensation build up on the interior portion of the door during extremely cold time periods.
Metal is a poor conductor by nature. When the temperature varies greatly between the inside vs. outside of the home - foam is not a sufficient barrier, and a thermal barrier will be needed so that the cold will not transfer from the outside of the home in.
We recommend purchasing a thermally broken door in areas where the temperature can vary greatly to prevent heat transfer and condensation from occurring inside the home.
During the winter months when there are sustained periods of extreme cold, when temperatures drop below the 25-degree threshold, is when you may notice the above stated thermal transfer. While many factors effect energy efficiency, it is always best to check with your contractor about building codes in your specific area.
Black Diamond Iron Doors offers no warranty as to the suitability of using this product in a cold climate. Condensation and frosting are possible and in fact likely to occur when installed in cold climates.
Sidelights & Transoms - All Doors with knockdown sidelights and/or transoms come un-assembled and may require holes to be drilled to complete installation. Holes may need to be drilled through metal on door jamb and/or sidelight. Doors, jambs, sidelights and/or transoms may come with pre-drilled holes that may not be required to use, instead, new holes may be required to be made by the installer to complete the installation. Will need to be sealed with silicon before assembly. Title and risk of loss to products passes to Buyer on shipment from our facility or the date that storage fees start. Loss or damage that occurs after title of product passes to the buyer is the responsibility of the Buyer. Designs may alter or change if a screen is added to the door or order (this is most commonly the case with doors with knuckles).
Clearance - All Black Diamond Iron Doors clearance products are sold "as is" and as such Black Diamond Iron Doors disclaims any and all implied warranties. We make no other warranty or guarantee, either express or implied, including implied warranties of merchantability and of fitness for a particular purpose to the original purchaser or to any subsequent user of the product, except as expressly contained herein. The entire risk as to the quality and performance of the goods is with the buyer. In the event state or provincial law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in the express warranty stated herein.
We reserve the right to improve products, make changes in specifications, designs and options without prior notice and without incurring obligation.
Indemnity - The client agrees to indemnify and hold Black Diamond Iron Doors and its affiliates harmless from and against any and all liability, claims, losses, costs, and expenses including but not limited to attorneys’ fees that rise from the client’s violation or breach of these Terms and Conditions, arising from the client’s violation of any third party’s rights such as trademark, copyright, proprietary and privacy rights, or regulation or ordinance. This indemnification and hold harmless obligation will survive the termination of these Terms and Conditions.
Copyright - Please note that all content on this site (text, graphics, specifications, logos, drawings, designs, etc.) is the property of Black Diamond Iron Doors and protected by United States and International copyright laws. Except as otherwise specifically provided on the site, none of the material may be copied, reproduced, downloaded, distributed, republished, displayed, or transmitted in any form or by any means without the prior written permission of Black Diamond Iron Doors.
Communication Using This Site -All personal information transmitted to Black Diamond Iron Doors, over the internet when in the process of placing an order, registering, logging in or setting up an account like e-mail addresses, home addresses, names, telephone number and payment information, will be treated as confidential information. Any communication or other materials which you submit to Black Diamond Iron Doors or this website relating to products, reviews, suggestions, experience or any other topic will be treated as non-confidential information and non-proprietary submissions. Any and all submissions that are made to public areas including product reviews are not subject to our Privacy Policy. You are invited to post reviews, comments and other content, and provide suggestions, ideas, comments, questions or any other related information to our site as long as the contributed content is not obscene, illegal, threatening, defamatory, invasive, or privacy infringing of intellectual property rights or otherwise harmful to third parties or objectionable and does not consist of or contain software, political campaigning, commercial solicitation, mass mailings or any other form of spam. You may not provide incorrect personal or contact information including a fake e-mail address, impersonate any other person or entity, or otherwise mislead as to the origin of any content. Black Diamond Iron Doors hereby reverses the right but not the obligation to remove or edit content for any reason at its sole discretion. By transmitting or posting any submissions to Black Diamond Iron Doors’ website you grant Black Diamond Iron Doors and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use the content of such submissions for any purpose, including but not limited to the rights to reproduce, modify, adapt, publish, translate, create, derivative works from, distribute, and display such content throughout the world in any media.
SHIPPING
LTL Truck Deliveries
We charge a flat rate of shipping per order, based on location. For multiple door orders, please contact us for a better shipping rate. Truck deliveries are shipped via LTL common carrier. At Black Diamond Iron Doors, we do everything in our power to ensure that we deliver your products in the shortest time and at the best rate available.
Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping company will contact the customer directly in order to schedule the delivery. For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Black Diamond Iron Doors. After your approval for shipment, if for any reason you cannot accept delivery of the door, you will be responsible for any storage fees charged by the shipping company. Black Diamond Iron Doors will not be able to authorize your delivery without collecting those storage fees in advance.
Black Diamond Iron Doors will include a lift-gate on the shipment. Deliveries will require you to have a minimum of 3-4 able bodied persons on site to offload. While the shipping company may be able to use the lift gate, it is against LTL Safety Guidelines for them to operate a lift gate if there is any overhang. Most of our products are longer than any standard lift gate, which is why you will need three able bodied persons on site to offload from inside the truck in the event that the driver does not feel comfortable operating the lift gate. It is the customer's responsibility to have enough assistance to disassemble the crate and take the product to the designated area. Please note that this is a physical job for more than two people in good physical shape.
ALL LTL DELIVERIES WILL BE CURBSIDE AND WILL NOT DELIVER UP A DRIVEWAY OR IN A GARAGE. It is the customers responsibility to safely transport the package from the curb to the place of storage which is why we recommend having 2-3 people to help unload.
**IMPORTANT** Delivery Restrictions May Apply If Streets Are:
If this is the case, the customer or builder may pick up the unit from the carrier’s terminal in which the carrier will load the buyer’s vehicle.
Black Diamond Iron Doors is responsible for making direct payments to the shipping and delivery vendors.
For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Black Diamond Iron Doors.
Flat Bed / Trailer Deliveries: If multiple doors are being shipped and require more than 2 pallets when shipping via LTL freight, a flatbed may be the required form of shipment. With flatbed orders, a representative will contact you via phone or email to discuss the process before having the order picked up. A forklift may be required to unload which is the sole responsibility of the customer.
There is no set date/time for flatbed deliveries. It is your responsibility to make sure you are there for offload at the time the driver arrives. You will have 30-45 minutes to offload your order. Most of our doors require 2-3 (sometimes 4) able bodied persons to lift and remove doors and frames from the flatbed. For larger orders, please make sure you have more manpower in order to offload within the time limits. Black Diamond Iron Doors is not liable for any charges that may occur due to non adherence to the above information.
Local Pickup: Local pickup service is free and available at the Black Diamond Iron Doors Houston facility located at:
12613 Executive Dr #712, Stafford, TX 77477
Please make sure to contact us to confirm your order and ensure that it is ready for pick up prior to arriving.
Black Diamond Iron Doors will bring doors to your vehicle. Buyer needs two or three people to load their door and other products. Black Diamond Iron Doors will help loading if necessary, but Black Diamond Iron Doors and their staff are not liable for any damage done to your vehicle or the manner in which it is loaded. Black Diamond Iron Doors will not secure your load and the buyer must provide their own tie downs/straps. Buyer or buyers’ representatives picking up doors and or other items are solely responsible for any damage to vehicle and merchandise as well as securing of your load and the suitability of the vehicle for the transport of items purchased. It is recommended to transport doors on their side to help protect the seal of the glass. Water damage that occurs by allowing water inside door can affect paint, care should be used to prevent water from reaching the inside foam. Black Diamond Iron Doors will not be responsible for any damages that occur during loading, transit, and unloading of doors, including but not limited to broken or scratched glass.
Shipping Destinations: We ship to any residential or commercial address within the United States. All of our doors are shipped safely and secured in a pallet, specifically designed to protect your products.
Processing Times: Orders are processed and shipped Monday through Friday. Black Diamond Iron Doors, LLC ships from Houston, Texas.
For security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Houston, Texas warehouse. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
Time for Delivery: Total time is based on the amount of time to get payment authorization, order processing, palletizing, and the transit time from the carrier. You can check the status of your order at anytime by calling a Black Diamond Iron Doors representative or sending us an e-mailing with your questions.
Inspection and Claims: Black Diamond Iron Doors takes extra precaution to inspect each product prior to shipment. We take the extra step to make sure to carefully package the product(s) with protective materials in order to avoid any possible damages during delivery. Black Diamond Iron Doors is not liable for any damages that occur during, upon, or after delivery.
Visible Damage(s): The consignee should inspect the freight for damage(s) and record any obvious damage to the crate upon delivery. Under NMFC rules, the consignee does not have the right to open and inspect the shipping containers prior to signing for the freight. If the condition of the shipping package is such that there is good reason to suspect major damage, please DO NOT open the freight package and refuse the shipment. Contact Black Diamond Iron Doors Customer Service immediately and report refusal. Please note, by refusing the shipment, you will most likely wait anywhere from 3-5 weeks to receive resolution. If minimal damage is presented on the package, the consignee MUST notify the carrier of all the details of the damage ( i.e. torn packaging material, black mark on the container, etc.).
Concealed Damage(s): When damage is discovered after delivery, it should be reported to the Black Diamond Iron Doors Customer Service immediately. Once contact has been made, consignee will file claim with carrier. Black Diamond Iron Doors will provide this information. The carrier may complete an inspection. Please hold the freight and shipping container until resolution is given.
*IMPORTANT: For both visible and concealed damages, consignee must report any damage marks on container to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and Black Diamond Iron Doors are not responsible for any un-reported claim.
Shipping Disclaimers: Black Diamond Iron Doors, LLC. assumes no responsibility or liability for damage(s) to the product and/or personal injury to an individual or any other issue that may arise from the delivery process.
IF THE DELIVERY ADDRESS IS INACCESSIBLE OR INVALID, CUSTOMER AGREES TO PAY THE PURCHASE ORDER AMOUNT AND THE ADDITIONAL DELIVERY CHARGES. WE STRONGLY ADVISE AGAINST PICKING UP THE ORDER FROM THE FREIGHT COMPANY`S TERMINAL OR ANY LOCATION OTHER THAN THE DELIVERY ADDRESS, SINCE BLACK DIAMOND IRON DOORS WILL NOT BE LIABLE FOR ANY DAMAGES.
BLACK DIAMOND IRON DOORS IS NOT LIABLE FOR DAMAGES OTHER THAN THOSE MENTIONED ON THE FREIGHT COMPANY`S DELIVERY RECEIPT.
Installation and/or use of any door product constitutes customer's acceptance. No damage or shortage claim can be made once a door/unit has been installed!
Inquiries: If you have a question concerning our Shipping Policy please e-mail us at [email protected]
Risk Of Loss - All items purchased from Black Diamond Iron Doors are made in accordance with a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
If you have any questions regarding the terms and conditions specified above, get in touch with us by sending us an email to [email protected]. We welcome any questions or concerns that may arise.
Fantastic service and the doors are beautiful….change the look of the house. Their delivery was so quick and resolved a mistake I made quickly and easily
Charli Light
Excellent choice for a double 8' door that faces the North. It is a Very wind tight and rigid door.
Exactly what I was looking for. Replaced our back door in the kitchen during a full remodel. What a game changer! Looks stunning and I get so many compliments. Customer service was outstanding.
Super fast delivery and great product
